Privacy Policy

1. Introduction

Benefit Connect ("Company," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you use our Service (website, applications, and related services).

2. Information We Collect

2.1 Information You Provide

• Account registration information (name, email, phone, company, address)
• Payment and billing information (credit card, bank account details)
• Communication preferences and opt-in/opt-out requests
• Support tickets, inquiries, and feedback
• Contact lists and customer data you upload to our Service
• Profile information and preferences

2.2 Information Collected Automatically

• Log data (IP address, browser type, pages visited, time spent, referrer)
• Cookies and tracking technologies
• Device information (hardware model, operating system)
• Usage analytics and feature interaction data
• Email open rates and click-through data
• SMS delivery status and engagement metrics

2.3 Third-Party Data

We may receive information from third-party integrations, payment processors, and verification services used in connection with our Service.

3. How We Use Your Information

• Provide, maintain, and improve the Service
• Process payments and send billing information
• Send transactional and administrative communications
• Send marketing communications (with opt-out available)
• Provide customer support and technical assistance
• Monitor and prevent fraud, abuse, and security risks
• Comply with legal obligations and enforce our Terms
• Analyze usage patterns and improve user experience
• Create de-identified, aggregated analytics

4. Data Retention

• Account data is retained as long as your account is active
• Transactional records are retained for 7 years for tax and legal compliance
• Marketing communications can be opted out of at any time

Customer contact data you upload remains your responsibility; we delete it upon account deletion (within 30 days)

• Log data is typically retained for 90 days

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit
• Encryption of sensitive data at rest
• Access controls and employee training
• Regular security assessments

However, no method is 100% secure. We are not liable for unauthorized access beyond our reasonable control.

6. Third-Party Service Providers

We use third parties for:

• Payment processing and fraud detection
• Cloud hosting and infrastructure
• Analytics and performance monitoring
• Customer support and communication tools
• SMS/email carriers and telecommunications providers

These providers are contractually obligated to protect your data and use it only to provide services to us.

7. Legal Compliance & Disclosure

We will disclose personal information when required by law, court order, or government request. We may also disclose information to protect our rights, your safety, or others' safety.

8. Contact Data Ownership

You retain ownership of all contact lists, customer data, and communications sent through our Service. You represent that you have lawful consent to use all contact information. We are not responsible for TCPA, GDPR, CAN-SPAM, or similar violations resulting from your use of customer data.

9. GDPR & International Users

For users subject to GDPR, CCPA, or similar regulations:

• You have rights to access, correct, delete, and port your data
• Contact us at privacy@benefitconnect.app for data subject requests
• We will respond within 30 days
• We process data based on contractual necessity and your consent
• You can withdraw consent, though we may not be able to provide the Service

10. Children

Our Service is not directed to individuals under 18. We do not knowingly collect information from children. If we become aware of such collection, we will delete it immediately.

11. Policy Changes

We may update this Privacy Policy. Changes take effect when posted. Continued use constitutes acceptance.

12. Contact

• Privacy inquiries: privacy@benefitconnect.app