Refund & Cancellation Policy

30-Day Money-Back Guarantee

Benefit Connect offers a full 30-day money-back guarantee on all subscription purchases. If you are not completely satisfied with your subscription, you may request a full refund within 30 days of your initial purchase date. To request a refund under this guarantee, contact support@benefitconnect.app with your account details. Refunds will be processed within 14 business days of approval.

Subscription Fees

All subscription fees are charged in advance on a monthly or annual basis. By subscribing to our Services, you authorize us and our payment processors to charge your designated payment method on a recurring basis until cancellation.

Cancellation Policy

You may cancel your subscription at any time by logging into your account or contacting our support team. Cancellation must be submitted in writing (email) before your next billing date to avoid future charges. We will send a cancellation confirmation with your subscription end date.

Non-Refundable Services

Subscription fees are non-refundable once services have been provided. This includes:

• Monthly and annual subscription plans
• Prepaid plan commitments
• Promotional or discounted rate subscriptions
• Already-billed charges

All charges billed by third-party providers are non-refundable. This includes:

• SMS credits and messaging charges
• AI usage and API calls
• Telephone numbers and carrier fees
• Email delivery charges
• Any other carrier or third-party services rendered

Annual Subscription Refund Calculation

If you purchased an annual subscription and request a refund within the 30-day money-back guarantee period, your refund will be calculated based on the regular monthly subscription cost without the annual discount. The refund amount will be calculated as follows:

Example: If your annual subscription cost $1,884 (representing a discounted rate), and the regular monthly subscription cost is $199, and you request a refund after 3 months of service, we will deduct the monthly charges ($199 × 3 = $597) from your payment, and refund the remaining balance ($1,884 - $597 = $1,287).

No refunds will be issued for:

• Partial months or unused subscription time beyond the calculated deduction
• Early cancellations or changes in service tier
• Voluntary downtime or non-use of the Service
• Refund requests submitted more than 30 days after initial purchase

No Refunds for Policy Violations or Spam

No refunds or credits will be issued for accounts suspended or terminated due to:

• Violation of our Terms of Service
• Engagement in spam, unsolicited messaging, or harassment campaigns
• TCPA/GDPR/CAN-SPAM Act violations
• Sending communications to recipients who have not opted in
• Misuse of the Service including scraping, automation abuse, or API violations
• Failure to maintain compliant messaging practices
• Sending communications that violate state, federal, or international telecommunications laws

Users engaging in spamming activities forfeit all remaining subscription credits and any claims to refunds.

Limited Trial Refund

Free trials and trial periods are provided at no cost. Trial accounts that convert to paid subscriptions cannot request refunds based on dissatisfaction with the service.

Refund Processing

When a refund is approved, it will be processed within 14 business days using the original payment method.

Contact

For refund inquiries, contact support@benefitconnect.app with your account details and request.